Help! My IllumiBowl arrived broken or faulty! How do I get a replacement?
Send us an email at firstname.lastname@example.org for a free replacement. Your IllumiBowl comes with a lifetime warranty.
Help! A suction cup won't stick. What can I do?
Help! My Illumibowl turns on in the light when I first put batteries in!
Your Illumibowl may first light up when you put batteries in, even in the light. The light should turn off after 2 minutes and only activate in the dark after that.
Do you ship internationally?
Yes! We do! Just put the address you would like in the Ship To address!
Help! My tracking number doesn't work!
Your tracking number won't register until it starts moving. If it doesn't work, two days after placing your order, please let us know!
Help! I noticed my Ship To address is incorrect!
If this happens please let us know as soon as possible and we will try to change it before it leaves our facility. You can email us at email@example.com
Help! My Illumibowl is missing a suction cup!
Email us at firstname.lastname@example.org and we will send you a replacement! In your email please include your shipping address, which suction cup you need and how many!